|Terms and Conditions of Use of this Website
Welcome to www.elksandangels.com. (the "Website"). The following Terms and Conditions of Use set forth below govern your use of the Elks and Angels® Pty Ltd and Elks and Angels® LLC website located on the World Wide Web. These Terms and Conditions of use are legally binding on you. Elks and Angels® may change, add or remove portions of these Terms and Conditions of Use at any time, but if it does so, it will post an updated version of such changes on the Website. You are responsible to review these Terms and Conditions of Use before each access or use of the Website. Your continued use of the Website shall constitute your consent to such changes.
IF ANY OF THESE TERMS AND CONDITIONS OF USE OR ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT ACCESS OR OTHERWISE USE THE WEBSITE OR ANY INFORMATION CONTAINED ON THE WEBSITE. YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF NOTICE OF ANY CHANGES IN THESE TERMS AND CONDITIONS OF USE, WILL INDICATE ACCEPTANCE BY YOU OF SUCH TERMS AND CONDITIONS OF USE, CHANGES, OR MODIFICATIONS.
Placing and order
You can place your order at Elks and Angels by internet 24hrs a day, 7 days a week, or by telephone , fax or mail Monday to Thursday 9AM-4PM.
To place an order on the website
- Whenever you find an item you like, simply click the "Purchase" button after you select your preferred Color, Size and Quantity.
- When you have finished shopping and are ready to check out, click on "Cart" in the top right hand corner of any page.
- The "Your Shopping Bag" section of the Checkout page presents you with all items you have chosen. You can change quantities or delete items from this page before continuing. Once you are satisfied that you have all your items, click "Update Bag" then "Secured Checkout" in the bottom right corner.
- In the "Shipping" section of the Checkout page, enter your Personal Details, Billing Details and Shipping Address. If your Billing details are exactly the same as your Shipping Address, you can simply check the “Use this billing address as my shipping address” box to save re-entering this same information. Once you enter all information, click the "Continue" button at the bottom right of the page.
- In the "Payment" section of the Checkout page, please enter your exact name as it is displayed on your credit card, your credit card number, your CCV number on the back of your card (last three digits on the signature strip for Visa) (4 digits on the front of the card for Amex) and the expiry date. Check the white box in the centre of the page to confirm you agree to our Terms and Conditions of sale. Please double check this information and then click the "Review Your Order" button in the bottom right corner.
- In the "Review Your Order" section of the Checkout page, please double check your complete details (Personal, Billing, Shipping and Product) and Once you are satisfied that everything is correct, click the "Complete your purchase" button in the bottom left corner.
- If your credit card is declined, please check to ensure you entered the correct card number and expiration date, and that the invoicing name and address you entered match your credit card statement exactly. Please contact your credit card company if the problem persists.
- An order confirmation email will be sent to the email address you entered during the checkout process. At this stage your credit card will be charged manually on the date that we dispatch the goods to you.
Canceling an Order - Please note that our processing system is designed to fill orders and get them on their way as quickly as possible. As a result, Elks and Angels® cannot cancel or change an order once it has entered the shipping process.
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To place orders by Phone: Please call USA and International: +1 646 736 7353
To place order by Fax or Mail: Click here for your order form. You will find all the details you need here.
Prices shown are in US dollars. In order to make purchases in US dollars from the Website.
We reserve the right to refuse to supply any individual or company.
Credit Cards (Visa, MasterCard, Discover, Amex), PayPal is also welcomed.
Your credit card will be charged on the date that we dispatch your merchandise to you.
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All orders placed at elksandangels.com are processed securely through Authorize.net industry-standard SSL encryption technology. Please be assured that no contact billing and no card details are stored by the site.
GST (Goods and Services Tax)
We are required by Australian law to charge GST @ 10% for all items purchased and delivered within Australia. Orders delivered outside of Australia will be exempt from GST.
For all non-Australian and non-US shipments, the customer will be responsible for all duties, tariffs and related import fees.
We can add your personalized message, which will be printed on a signed card and added to the parcel free of charge, simply note your message in the check out comments. If you wish to have gift wrapping, you should simply check this option for an additional $6.00 at the time of order. Your order will be prepared with the greatest of care and will be packed in a refined package.
Areas of delivery
We can have your order delivered where ever you like in the globe, just tell us where.
USA & North America
UPS is our primary method to ship within America and North America. Freight will be calculated at the eBoutique checkout, just prior to you confirming your credit card details.
Elks and Angels® can deliver to most countries however freight rates vary depending on destination, product weight/size, applicable duty, tax rates for specific countries etc. Freight will be calculated at cost. We will contact you prior to dispatching your order to confirm the Freight charge.
All orders are processed and dispatched from our warehouse as quickly as possible - usually within 1-2 working days (Monday-Friday, not including public holidays) if the product is in stock. Delivery times vary depending on your location.
All Delivery destinations
We are not responsible for the cost to re-ship packages that are returned to us as 'non-deliverable.' The customer will be responsible for the costs associated with re-shipment in these instances. If, on the other hand, we make the addressing error, we will gladly re-ship the package to you in an expedited manner. No refund of delivery will be given if the delivery takes more than those indicated. Times will vary according to the country of destination.
Delivery Notes to All Countries
During the Christmas/New Year period, orders may take a further ten (10) working days to process/dispatch.
Your credit card will be charged manually on the date that we dispatch your goods to you.
Although Elks and Angels® makes every effort to maintain stock and satisfy our customers, occasionally, we may have sold out of certain products or colour ways. In the event that a product ordered has sold out, we will advise you prior to dispatch of your order.
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Orders placed online via the www.elksandangels.com website are tended to everyday from Monday to Friday, except public holidays. Elks and Angels does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. In the case of an order which may comprise one or more products not immediately available and one or more products immediately available, Elks and Angels will dispatch the order as of reception of the whole of the products which comprise the order. If the customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order.
Returns/Exchanges for products purchased directly from the Elks and Angels ® website (e Boutique)
We aim to provide our customers with the highest quality merchandise and customer service. As such, we stand behind the quality of our products 100%.
We accept returns on products purchased at full price from our website (e Boutique) for store credit, less shipping and handling fees, on any unused/ unworn/unwashed items with in a perfect state for resale in original packaging with original swing tags attached accompanied by the original receipt of purchase brought to our attention within 14 days of receipt of delivery and returned to us within 20 days of receipt of delivery. If we are not notified with your intention to return a product within 14 days of receipt of delivery, we cannot accept returns for any reason other than manufacturing defects.
Any product which is incomplete, or whose original packaging is deteriorated, will be neither refunded nor exchanged.
Provided the return request and items received meet our return criteria, the customer will receive store credit, less shipping and handling fees, to be used at www.elksandangels.com
WE REGRET TO ADVISE THAT NO RETURNS/EXCHANGE/REFUNDS CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE.
Exchanges are available within 14 days if you have purchased an incorrect size/colour. WE REGRET TO ADVISE THAT NO EXCHANGE CAN BE MADE WITHOUT ORIGINAL PROOF OF PURCHASE. NO REFUNDS ARE AVAILABLE UNLESS THE PRODUCT IS FAULTY.
Postage for Returns/Exchanges must be pre-paid; we cannot accept C.O.D. deliveries. Elks and Angels recommends the Customer to return its products with registered delivery or insurance to the commercial value of the products, guaranteeing him, if necessary, the compensation for the products matching their real commercial value in the event of damage or loss of these goods. In all cases the return is carried out at the Customer’s own risk. It will be up to the Customer to preserve any proof of return.
If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include either your credit card details so that we can charge your credit card for the Post Packaging, Insurance and Freight of the replacement product or alternatively, please include a Post Express Post Satchel (which is traceable) so that we can dispatch your replacement product without delay.
In the event of a return the customer will be issued a credit note which can be used for any following purchases and is valid for 6 months and is available online in the customer’s account.
Prior to all returns and exchanges, please call our Customer Service Department on the respective telephone numbers below to obtain a return approval code and ship your items back to the relevant.
USA + International Ph:+1 646 673 2550
Elks and Angels
RETURNS (approval code)
325 Washington Ave, Suite 3
New York NY 11205
We regret to advise that we will only be responsible for defect, current season product purchased from our website at full price, accompanied by the original receipt. If it is determined that the defect is our responsibility we will:
Return Policy for purchases through one of our retailers:
- Repair the defect if possible (eg. missing button, faulty snap/zipper, broken stitches etc); or
- Replace the product in the exact same colour/size if in stock or
- Offer an alternative product of equal value from the same season if the customer accepts; or
- Credit the customer the full cost of the product (including the Post Packaging, Insurance and Freight) as appears on the original receipt, back to the credit card originally used for payment. Please allow up to 30 days for the credit to appear on your credit card statement. We will only refund Post Packaging, Insurance and Freight charges if we've sent the incorrect item, or if the item sent is defective.
Sorry, we do not handle returns for items purchased through our retailers. Please refer to the point of origin retailer's return policy. If you are not sure about the point of origin, please feel free to contact us. If you made a purchase through our website, we will have documentation of the order, payment method and delivery receipt.
Elks and Angels® attempts to be as accurate as possible with regard to the content of its Website. Although we attempt to verify that the information posted on our Website is correct, such as product descriptions and prices, Elks and Angels® does not guarantee that the content of its Website is accurate, complete, reliable, current, or error-free. Elks and Angels ® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause you. If the correction takes place after you place your order and is directly linked to your order, we will try to notify you of the correct information following the receipt of your order, and you may cancel the order without any obligation within 48 hours from the date of the notice. Following the 48-hour period to cancel your order, your order will be processed as per the corrected information.
This Website and its content are solely for personal, non-commercial use. You may not publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any re-sale or exploitation of in any way, in whole or in part, any of the products, materials, works displayed on this Website.
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Copyright and Trademarks
The trademarks, service marks, brands, names, logos and designs of Elks and Angels ® are the property of Elks and Angels ® or their respective owners. You may not remove or alter any Trademark. You may not use any Trademark displayed on this site without the express prior written permission of Elks and Angels ® or the respective owners, and nothing contained on this site grants implication, waiver, estoppels or otherwise, any such right to use such Trademarks.
All of the materials appearing on this site, including but not limited to the Website design, text elements, brands, names, logos, designs including artwork/illustrations, materials, photographs, images, icons etc as well as the selection, assembly and arrangement thereof, are the sole property of Elks and Angels ® or their respective owners. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.
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You agree to defend, indemnify and hold harmless Elks & Angels ® and its directors, affiliates, representatives, partners, agents and employees from and against any and all liabilities, claims, costs and expenses, including legal fees, that arise out of or in connection with your use of the Website or breach of these Terms and Conditions of Use.
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Elks and Angels ® makes every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor/screen, we cannot guarantee that your monitor/screen's display of any color will be accurate.
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You may contact our head office in the following ways:
Telephone: USA +1 646 736 7353
Mail : 317 Greene ave, 3a, Brooklyn NY 11238
Please note our business hours: Monday to Thursday 9AM-4PM. We are closed on Fridays however website orders will ship as per usual.
If contact is made via e-mail or mail, we will endeavour to be back in contact with you within 2 business days.
Elks and Angels® values its customers and understands the importance of protecting their privacy and security online. The following statement outlines our practices for gathering, using and protecting personal information. By using this site, you signify your assent to this Elks and Angels® Privacy and Security Policy. This Privacy and Security Policy may be changed at any time by Elks and Angels®. Your continued use of www.elksandangels.com [the "Website") following posting of changes to these terms will mean you accept these changes. If you have any questions regarding this Privacy and Security Policy, please send us an email addressed to firstname.lastname@example.org.
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Privacy and Security
The website is encrypted with an SSL Certificate to protect your online order information to maintain the highest level of confidence in the security of your personal information. This online payment processing company provides you with the assurance that the data exchanged with the site is secured and encrypted. Please note that some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you will be unable to connect to the server, which means you will not be able to place an order. If you cannot access the secure server for any reason, please send an email to email@example.com.
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We do NOT solicit or knowingly collect any online information from children under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to the Website is under the age of 13, we will remove all personally identifiable information about that person from our files. We believe strongly that parents should play an integral part in their child's on-line experience and should monitor that activity to ensure on-line sites are respecting their child's privacy.
Elks and Angels® are committed to the well-being and protection of all the children used in our marketing material. These images are used to legitimately promote our products and for no other reason. Use of these images in any manner inconsistent with this purpose will result in Elks and Angels® taking legal action to protect the interests of the children involved.
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Links with other Websites
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Elks and Angels ® controls and operates this Website from its headquarters in the United Sates. You are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the Materials. These Terms and Conditions will be governed by the laws of the United Sates, without regard to the choice or conflicts of law provisions of any jurisdiction. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect. The failure of Elks and Angels® to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Elks and Angels® in writing. The Terms and Conditions comprise the entire agreement between you and Elks and Angels ® and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein.
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